The usual shipping time is between 2 and 6 weekdays from the date of the order confirmation. Rudolph Care is responsible for the purchase until you have received it. The shipping costs for your purchase appear from the order and the order confirmation and will be charged together with your payment for the products purchased.
The shipment is delivered to your home address or a parcel pickup location you choose near you. You will receive the address of the packet pickup location and the time of pickup at the email that was used on the webshop when ordering.
The price for shipment inside EU is EUR 18,00 for purchases totaling less than EUR 99,00. For purchases for more than EUR 100,00 delivery is free of charge.
Shipping outside EU is EUR 25,00 for purchases totaling less than EUR 159,00. For purchases for more than EUR 160,00 delivery is free of charge.
If you wish to make a return, you must contact us on: firstname.lastname@example.org. We will send you a pre-paid return label and a return form that must be filled and attached to your return.
When shopping at rudolphcare.com, you have the right to withdraw your purchase within 30 days. The product must be unused and in original packaging.
Products excluded the cancellation right
Some products are excluded from the cancellation right including:
- delivery of products that for health or hygiene reasons are not suitable to be returned, and where the packaging has been broken after delivery.
Since our products are skin care products, you will lose your cancellation right if you break the packaging or use the product as it thus is not of health or hygiene reasons suitable to be returned.