The usual shipping time is between 2 and 6 weekdays from the date of the order confirmation. Rudolph Care is responsible for the purchase until you have received it. The shipping costs for your purchase appear from the order and the order confirmation and will be charged together with your payment for the products purchased.
The shipment is delivered to your home address or a parcel pickup location you choose near you. You will receive the address of the packet pickup location and the time of pickup at the email that was used on the webshop when ordering.
The price for shipment inside EU is EUR 18,00 for purchases totaling less than EUR 99,00. For purchases for more than EUR 100,00 delivery is free of charge.
Shipping outside EU is EUR 25,00 for purchases totaling less than EUR 159,00. For purchases for more than EUR 160,00 delivery is free of charge.
You may cancel your purchase of the product by:
- notifying Rudolph Care hereof and returning the product
- refusing to receive the product while giving us clear message about this
- omitting to collect the product while giving us clear message about this
You must forward a notification that you wish to cancel the purchase. The notification should be sent to firstname.lastname@example.org. You can also use a standard cancellation form and send it to Rudolph Care, if you wish to cancel your purchase. The form will be sent with your order confirmation. You can find the form on this page as well.
You cannot cancel a purchase by simply refusing to accept it without giving us clear message about this. We recommend that you keep your receipt or documentation that you have sent the notification and the product(s).